FREQUENTLY ASKED QUESTIONS

 

Q: WHAT IS SOCIORAC?
A: SocioRAC is a multi-platform information management and social sharing app. It enables users to save copied data as Reminders, Archives, and Calendar entries, manage the data into folders, search and sort the data by tags, info, etc., You can then filter according to source, folder and tags, and then share the data through various apps like  WhatsApp, Twitter, Facebook, etc. across various devices and platforms.

 

Q: WHY USE SOCIORAC?
A: Remember reading an interesting note, website, joke, article or message, and getting that feeling to store it as fast as you can, but then, you have to copy it, open an app which can store it and then paste it. Sounds tedious huh
? NO MORE, now with the help of SocioRAC all you need to do is Select and do a single tap, SocioRAC will perform the rest. Any information which is saved can be referred to, analyzed, formatted, printed later or shared between various applications and devices, just with a few taps. The user can be notified effectively for important reminders and calendar entries. The app is passcode secured (optional), runs in the background and can be switched on/off as needed. Option to lock a folder can be additionally applied to increase the level of security. The data saved is also encrypted for privacy. Important documents such as word, pdf, image and excel can also be saved with the data. One of the unique features of this app enables directly saving important emails received from specific email IDs without any additional effort from the user. Also, data saved can be shared across multiple social media platforms with a single click.

 

Q: HOW DOES SOCIORAC PROTECT MY PRIVACY AND KEEP MY INFORMATION SECURE?
A: We know that your data is very important and we have various levels of securities. Our data is protected with encryption which ensures that except you noone can access your data. There is an added option to secure your information by locking your application with a 6 pin passcode to protect access to your data if your phone is unlocked. If you want additional security, you can securely pass-code selected folders, i.e., our app provides multi-level security.

 

Q: WHAT IS THE PURPOSE OF THE “SYNC DATA” BUTTON?
A: While logging into your existing account we need a few moments to Sync/Get your data from our cloud servers. Tapping this option will bring all your data, i.e., your content, folders, tags, sources, attachments etc. from the backup on our server to your phone for faster access.

 

Q: HOW DO I LOG-OUT FROM MY ACCOUNT?
A: Swipe Right from the left edge of your screen for the side menu and tap the "Logout" option. Then tap “Yes” on the confirmation dialog box.

 

Q: HOW DO I CHANGE MY ACCOUNT PASSWORD?
A: Swipe Right from the left edge of your screen for the side menu, tap on “User Information” option, then tap on “Change Password” option. Enter your current password and your new password and then tap on “Change password” option.

 

Q: HOW CAN I CHANGE MY ACCOUNT DETAILS (NAME, PHONE NUMBER, ETC.)?
A: Swipe Right from the left edge of your screen for the side menu, tap on “User Information” option. Change the Required Information and tap on the “SAVE” option.

 

Q: WHAT ARE PRINT PREFERENCES AND HOW DO I CHANGE THEM?
A: Print Preferences control “What information from your content” is displayed in the PDF file/ Printed to your printer. To modify this – Swipe Right from the left edge of your screen for the side menu, tap on “Settings” option. Then tap on the Print Preferences, select your printable content and tap on the “SAVE” option.

 

Q: HOW DO I ADD A PIN ON THE APP OR ON A FOLDER?
A: Please refer to the support section for this.

 

Q: WHAT SHOULD I DO IF I FORGOT MY PASSWORD OR PIN?
A: There’s a "Forget" option on the screen where you enter your passcode. Tap on it and you will get an e-mail with your Password or PIN on your registered email ID. Use it to unlock the App or the Folder.

 

Q: WHAT IF I DON’T WANT A POP-UP EVERY TIME I TAP ON THE “COPY” BUTTON?
A: On going to the Settings page from the side menu (swipe right on the left edge of the home screen), there is a switch labelled Pop-Up, simply tap the switch to turn it off. You can even snooze the bubble feature. Snoozing this feature will stop the feature popping up for 2 hours.

 

Q: HOW DO I COPY CONTENT TO SOCIORAC IF THE POP UP IS SWITCHED OFF?
A: Once you select the content you want to take to the app, simply use the ‘share’ menu option to take the content to the app.

 

Q: HOW DO I FILTER MY OBJECTS?
A: While being in any of the folder views (all Folder or any particular folder), tap on the Filter option on the top (Funnel Looking icon), Select the required options (single or multiple) and tap “Next” to view the results as per the filter conditions applied.

 

Q: HOW DO I SORT THE OBJECTS?
A: While being in a folder, tap on the "Sort" option on the top (Just left to the three vertical dots) >Tap on the Sorting method and tap on “Sort”. You can also reverse the sort by tapping the “Reverse” option.

Q: HOW DO I HIGHLIGHT/ PRIORITIZE /STAR ANY OBJECT?
A: Search for the object you want to Highlight/ prioritize /Star and tap on it > Tap on the Star Button on the top right corner, to star it.

 

Q: HOW DO I REMOVE THE HIGHLIGHT/ PRIORITY /STAR FROM ANY OBJECT?
A: Search for the object you want to remove Highlight/ prioritize /Star and tap on it > Tap on the Star option on the top right corner, to remove it.

 

Q : HOW CAN I ADD DATA A.K.A“REMINDERS-ARCHIVE-CALENDAR“CONTENT?
A: Open the App > Tap on the “+” option->Change How can I add data a.k.a“Reminders-Archive-Calendar“ content? Your content options, and add text to the box below > Then Tap on the “Save” option on the top right corner to save the content/object
OR
You can add content/objects by using the Pop-Up. Open the app from which you want to add Information, long press the text to select it, then tap on “Copy” option >The SocioRAC dialog box will pop-up >Choose from the content options and then tap on the “Save” option.

 

Q : WHAT WILL HAPPEN IF I SET A CALENDAR ENTRY ON A SPECIFIED TIME, SAY 4PM?
A : By default, our application is designed to meet your requirements, i.e. on the specified date, a reminder will occur on your notification section 2 hours prior to the specified time. This will give you enough time to plan.

tap on the "Save" option at the top right corner.
OR
Tap on the content you want to edit and then tap on the edit option available on the top right. After editing the appropriate content, tap on the "Save" option at the top right corner.

Q: HOW DO I ADD TAGS ON THE ALREADY EXISTING “REMINDERS-ARCHIVE-CALENDAR“ OBJECTS?
A: You can add tags to single Content by directly editing it
OR
You can tap on the three vertical dots while being in a folder and then select “Add Tag(s)”, >Select the multiple contents and tap Next” ->Select the tags and tap “Next” to confirm.

 

Q: HOW DO I MOVE OR COPY “REMINDERS-ARCHIVE-CALENDAR“ OBJECTS BETWEEN FOLDERS?
A: Tap on the “three vertical dots” a.k.a. “options” >tap on “Move to Folder” or “Copy to Folder” option respectively >select the multiple objects you want to move or copy and tap next >Select the Folder to complete the operation.

 

Q: HOW DO I MERGE DIFFERENT OBJECTS-CONTENTS?
A: Tap on the “three vertical dots” a.k.a. “options” Tap on “Merge” >Select the objects you want to merge and tap next > Tap “OK” option to confirm. PLEASE NOTE CONTENT WILL BE MERGED INTO THE FIRST NOTE SELECTED ALWAYS, which means that the merged note will have the source, folder and tags of the first note.

 

Q: ON THE INTRODUCTION OF APP IT READS, “ONE OF THE UNIQUE FEATURES OF THIS APP ENABLES SAVING IMPORTANT E-MAILS RECEIVED FROM SPECIFIC E-MAIL IDS WITHOUT ANY ADDITIONAL EFFORT FROM THE USER.”, BUT I CANNOT FIND IT IN THE APP?
A: The BETA Version of the app does not include that feature. It will be included in the later versions.

Q: I’M HAVING A PROBLEM, WHERE CAN I FIND HELP?
A: Swipe Right from the left edge of your screen for the side menu and then Tap on the “Help” Option.
OR
Contact us on help@sociorac.com. We will get back to you ASAP.

  

  

  

  

  

  

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